Privacy policy
Privacy Policy
Effective Date: June 21, 2025
KAÏYA Luxury Hair (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website kaiyahair.com, place an order, or engage with us.
🔐 What We Collect
When you shop with us or sign up for our waitlist, we may collect:
- Your name
- Email address
- Shipping + billing address
- Phone number (optional)
- Payment details (processed securely via Shopify)
- Order history
- Contact messages or DMs
We also automatically receive your IP address and device info to improve your shopping experience.
💌 How We Use Your Info
We use your information to:
- Fulfill and ship your orders
- Send updates, tracking & confirmations
- Offer customer support
- Keep you in the loop about drops, restocks & VIP perks (if you subscribe)
- Improve our store, products, and marketing
We will never sell or misuse your data — pinky promise 🤍
🔄 Sharing Info
Your information may be securely shared with:
- Shopify (our trusted ecommerce platform)
- Payment gateways (to process orders)
- Shipping providers (to deliver your hair)
We only work with verified platforms that comply with data protection standards.
🍪 Cookies?
Yes, we use cookies — just the digital kind! These help us analyze traffic, remember your preferences, and give you a smoother experience. You can always adjust cookie settings via your browser.
👑 Your Rights
You have the right to:
- Access the personal data we hold on you
- Request changes or deletion
- Unsubscribe from emails anytime (we’ll miss you though 😢)
To make changes, email us at info@kaiyahair.com.
🛡️ Keeping Your Info Safe
We take your privacy seriously. Our store is hosted on Shopify, which uses industry-leading security to protect your data through encryption, firewalls, and secure servers.
📬 Contact Us
If you have any questions about this policy or your personal data, don’t hesitate to reach out:
📧 info@kaiyahair.com
📍 Melbourne, Australia